How not to be a shut-in

I was at a backyard party at my neighbor’s house the other night, enjoying a freshly made gooey chocolatey s’more (yummmm), when I overheard one of the guests say she works from home and feels like a recluse. Her words exactly: “I’m a shut-in.” Of course my interest was piqued and I butted into theContinue reading “How not to be a shut-in”

The Story I’m telling myself is…

I had one of those days recently when I wasn’t feeling my best, and didn’t behave in a way that I’m proud of. To put it more bluntly, I felt like shit and acted like an asshole.  In my haste to resolve an issue with a customer’s account, I did a minimal amount of research,Continue reading “The Story I’m telling myself is…”

Conferencing for Connection at Support Driven Leadership Summit

A few months ago, I threw my hat into the ring to attend the annual Support Driven Leadership Summit, eager to embrace any opportunities my company presents to hone my leadership skills, especially if I get to learn from other experts in the field. The summit brought together leaders in the tech world’s customer supportContinue reading “Conferencing for Connection at Support Driven Leadership Summit”