A few months ago, I threw my hat into the ring to attend the annual Support Driven Leadership Summit, eager to embrace any opportunities my company presents to hone my leadership skills, especially if I get to learn from other experts in the field. The summit brought together leaders in the tech world’s customer support industry for a 2.5 day conference in Cambridge, Massachusetts, with jam-packed days of networking, engaging talks, panels, case studies, and breakout sessions.
Of course there is much value to be gained from the knowledge shared in talks and panels, to learn from folks in your field who are dealing with similar challenges and may have ideas and solutions you haven’t yet thought of. However, that’s not really where it comes alive for me. For me, it’s all about those intimate face-to-face discussions with peers and colleagues, either prompted by speakers or spontaneously from being in a social environment together. That’s where the magic happens.