Shift Overwhelm by Stepping Away

In emotionally charged moments, there can be a strong urge to react immediately, let the anger/frustration/stress out and be done with it. Of course it never turns out that way. If we let loose with anger and frustration in the heat of the moment, most of the time it makes the situation worse or blowsContinue reading “Shift Overwhelm by Stepping Away”

The Story I’m telling myself is…

I had one of those days recently when I wasn’t feeling my best, and didn’t behave in a way that I’m proud of. To put it more bluntly, I felt like shit and acted like an asshole.  In my haste to resolve an issue with a customer’s account, I did a minimal amount of research,Continue reading “The Story I’m telling myself is…”